Prospa is a financial operating system for Nigerian entrepreneurs. With Prospa, business owners can make and receive transfers, send invoices, set up an e-commerce store and more. Using an intuitive and beautifully designed mobile and web app.

Our mission is to support Africans in building financial prosperity. As a company we are committed to building a culture of excellence, empathy and growth.

You’ll be the go to person for delivering an outstanding customer experience, this will include a mix of user operations, support, relationship building and outreach.

Here are some things you’ll do on the job:

  • Answer questions over chat, email, and telephone, social media
  • Teach customers how to use our product (onsite, through written content, webinars etc)
  • Translate customer needs into prioritized product development
  • Deal with member support queries
  • Review companies that are signing up
  • Create and sustain great relationships with the companies and business owners we’re serving
  • Work with engineering and product to squash bugs and improve the user experience
  • You’ll need to understand how our product works in detail. Banks have a lot of moving pieces, so this is harder than it might seem. You’ll also need to be good with words and extremely competent.

Experience

  • Minimum Bachelor's degree and/or 3+ years in customer success role
  • Consistently exercise empathy
  • Have a strong product sense
  • Communicate ideas clearly across teams
  • Be comfortable learning about companies with complex, technical products
  • Enjoy thinking about how to automate as much of your job as possible
  • Have strong organizational skills
  • Stay calm and collected while working on ten things at once
  • Feel confident talking with entrepreneurs who excel in their fields in person, over chat, or on the phone
  • Use creativity while working within difficult constraints
  • Show kindness in the face of unpleasantness (our customers generally are really great, but they can get passionate when it comes to their businesses)

Here’s just some of our perks:

  • Competitive Salary
  • Medical cover
  • Wellness perks
  • Paid time off (leave days)
  • Work tools
  • Our mission is focused on empowering members to create better experiences, that same mission driven statement is a promise to our team.
  • We invest in our employees through career development & opportunities.

Like what you see?

If you’re thinking: “This is totally me!” then be sure to apply below.